{"id":48593,"date":"2016-11-09T14:34:36","date_gmt":"2016-11-09T14:34:36","guid":{"rendered":"https:\/\/www.terra-svet.com\/?page_id=48593"},"modified":"2026-02-16T10:43:32","modified_gmt":"2026-02-16T10:43:32","slug":"payment-and-return","status":"publish","type":"page","link":"https:\/\/www.terra-svet.com\/en\/payment-and-return\/","title":{"rendered":"Payment and Return"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Returns &amp; Exchanges Policy<\/strong><\/h2>\n\n\n\n<p>We strive to provide a high level of service and premium product quality. If for any reason you are not satisfied with your purchase, you may request an exchange or return under the terms outlined below.<\/p>\n\n\n\n<p><strong>1. Right of Withdrawal<\/strong><\/p>\n\n\n\n<p>The customer has the right to cancel the purchase within 14 calendar days from the date of order delivery without providing a reason.<\/p>\n\n\n\n<p>To initiate a return, please contact us via email or through the website contact form, stating your order number.<\/p>\n\n\n\n<p><strong>2. Return Conditions<\/strong><\/p>\n\n\n\n<p>Returns or exchanges are accepted only if the following conditions are met:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product has not been used or installed<\/li>\n\n\n\n<li>Original packaging is preserved<\/li>\n\n\n\n<li>Full \u043a\u043e\u043c\u043f\u043b\u0435\u043a\u0442ation is retained<\/li>\n\n\n\n<li>Full \u043a\u043e\u043c\u043f\u043b\u0435\u043a\u0442ation is retained<\/li>\n<\/ul>\n\n\n\n<p>Items that do not meet these conditions will not be accepted for return.<\/p>\n\n\n\n<p><strong>3. Product Exchange<\/strong><\/p>\n\n\n\n<p>Customers may request an exchange for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A different model<\/li>\n\n\n\n<li>A different size \/ diameter<\/li>\n\n\n\n<li>The same product in case of a manufacturing defect<\/li>\n<\/ul>\n\n\n\n<p>Exchange is processed after the returned item is received and inspected at our warehouse.<\/p>\n\n\n\n<p><strong>4. Damage During Delivery<\/strong><\/p>\n\n\n\n<p>If the product was damaged during shipping:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Notify us within 48 hours of delivery<\/li>\n\n\n\n<li>Provide photos of the packaging and damage<\/li>\n\n\n\n<li>After claim review, we will offer replacement or compensation<\/li>\n<\/ul>\n\n\n\n<p>Claims submitted after the stated period may be declined.<\/p>\n\n\n\n<p><strong>5. Non-Returnable Items<\/strong><\/p>\n\n\n\n<p>The following items are not eligible for return or exchange:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom-made products<\/li>\n\n\n\n<li>Products manufactured to individual dimensions or specifications<\/li>\n\n\n\n<li>Items damaged due to improper installation or use<\/li>\n\n\n\n<li>Products without original packaging<\/li>\n<\/ul>\n\n\n\n<p><strong>6. Refunds<\/strong><\/p>\n\n\n\n<p>After the returned product is received and inspected:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds are issued within 5\u201310 business days<\/li>\n\n\n\n<li>Refunds are processed via the original payment method<\/li>\n\n\n\n<li>Banking and payment processing fees are non-refundable<\/li>\n<\/ul>\n\n\n\n<p><strong>7. Return Shipping Costs<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return shipping costs are paid by the customer<\/li>\n\n\n\n<li>Original shipping costs are non-refundable<\/li>\n\n\n\n<li>The customer is responsible for secure return packaging<\/li>\n<\/ul>\n\n\n\n<p>&#x1f3e2; <strong>B2B \/ Wholesale \/ Designers \/ Architects<\/strong><\/p>\n\n\n\n<p>Separate cooperation terms apply to wholesale clients, designers, architects, and partners:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Returns and exchanges are agreed individually<\/li>\n\n\n\n<li>Project-supplied or custom-ordered items are non-returnable<\/li>\n\n\n\n<li>Partial returns or recalculations may be negotiated<\/li>\n\n\n\n<li>Logistics costs are calculated separately<\/li>\n<\/ul>\n\n\n\n<p>All B2B matters are governed by contract terms or issued invoices.<\/p>\n\n\n\n<p><strong>&#x1f6e1; Warranty<\/strong><\/p>\n\n\n\n<p>All products are covered by an official quality warranty.<\/p>\n\n\n\n<p><strong>&#x1f4c5; Warranty Period<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>LED products (integrated LEDs) \u2014 24 months<\/li>\n\n\n\n<li>Fixtures with replaceable bulbs (E27 \/ E14 \/ G9 \/ G4 sockets) \u2014 36 months<\/li>\n<\/ul>\n\n\n\n<p>The warranty period starts from the date the customer receives the product.<\/p>\n\n\n\n<p>Warranty Covers<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Manufacturing defects<\/li>\n\n\n\n<li>Electrical component failures<\/li>\n\n\n\n<li>Material defects<\/li>\n\n\n\n<li>Assembly or component defects<\/li>\n<\/ul>\n\n\n\n<p>Warranty Does Not Cover<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mechanical damage<\/li>\n\n\n\n<li>Shipping damage (if not reported on time)<\/li>\n\n\n\n<li>Improper installation or connection<\/li>\n\n\n\n<li>Misuse or operation outside technical specifications<\/li>\n\n\n\n<li>Power surges or voltage fluctuations<\/li>\n\n\n\n<li>Light bulbs \/ LED lamps as consumable items<\/li>\n<\/ul>\n\n\n\n<p>Warranty Service Includes<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replacement of defective parts<\/li>\n\n\n\n<li>Shipment of spare components<\/li>\n\n\n\n<li>Product repair<\/li>\n\n\n\n<li>Full product replacement (if repair is not possible)<\/li>\n<\/ul>\n\n\n\n<p>The decision is made after photo\/video inspection and, if required, technical expertise.<\/p>\n\n\n\n<p><strong>&#x1f4e6; International Returns<\/strong><\/p>\n\n\n\n<p>Returns from abroad may be shipped via postal or courier services of the sender\u2019s country or international logistics operators delivering to Ukraine.<\/p>\n\n\n\n<p>Customers may use any convenient carrier, including but not limited to:<br>DHL, FedEx, UPS, Meest Express, Nova Poshta Global, USPS, Royal Mail, Deutsche Post \/ DHL Paket, Poczta Polska, Poste Italiane, and others.<\/p>\n\n\n\n<p>International Return Conditions<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>International return shipping costs are paid by the customer<\/li>\n\n\n\n<li>Parcels must be securely packed for international transit<\/li>\n\n\n\n<li>The order number and sender contact details must be included<\/li>\n\n\n\n<li>Any customs duties related to the return shipment are paid by the sender<\/li>\n<\/ul>\n\n\n\n<p>We recommend coordinating the return shipping method with our manager prior to dispatch.<\/p>\n\n\n\n<p><strong>&#x1f4de; Contact Information<\/strong><\/p>\n\n\n\n<p>For all return, exchange, and warranty inquiries, please contact us:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email: <a href=\"mailto:info@terra-svet.com\">info@terra-svet.com<\/a><\/li>\n\n\n\n<li>Phone \/ WhatsApp \/ Viber \/ Telegram: +380638646725<\/li>\n\n\n\n<li>Warehouse Address: Kyiv, Ukraine &#x1f1fa;&#x1f1e6;<\/li>\n\n\n\n<li>Contact Form: via website<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Exchanges Policy We strive to provide a high level of service and premium product quality. If for any reason you are not satisfied with your purchase, you may request an exchange or return under the terms outlined below. 1. Right of Withdrawal The customer has the right to cancel the purchase within 14 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-48593","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Payment and Return - Territory of Light<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.terra-svet.com\/en\/payment-and-return\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Payment and Return - Territory of Light\" \/>\n<meta property=\"og:description\" content=\"Returns &amp; Exchanges Policy We strive to provide a high level of service and premium product quality. 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